{"id":34913,"date":"2025-11-11T17:14:30","date_gmt":"2025-11-11T17:14:30","guid":{"rendered":"https:\/\/medianasionaljurnalis.com\/?p=34913"},"modified":"2025-11-11T17:15:25","modified_gmt":"2025-11-11T17:15:25","slug":"sinergi-rutan-bener-meriah-dan-bsi-dorong-transformasi-layanan-publik-yang-unggul","status":"publish","type":"post","link":"https:\/\/medianasionaljurnalis.com\/index.php\/2025\/11\/11\/sinergi-rutan-bener-meriah-dan-bsi-dorong-transformasi-layanan-publik-yang-unggul\/","title":{"rendered":"Sinergi Rutan Bener Meriah dan BSI: Dorong Transformasi Layanan Publik yang Unggul"},"content":{"rendered":"

Bener Meriah, Nasionaljurnalis.com<\/strong><\/p>\n

Dalam upaya meningkatkan kualitas pelayanan publik, Rumah Tahanan Negara (Rutan) Kelas IIB Bener Meriah Kanwil Kemenkumham Aceh menggelar Excellent Service Training atau pelatihan layanan prima bagi seluruh pegawai, Selasa (11\/11\/2025).<\/p>\n

Kegiatan ini menghadirkan narasumber dari Bank Syariah Indonesia (BSI) KCP Simpang Tiga Redelong serta dirangkaikan dengan evaluasi standar pelayanan di lingkungan Rutan Bener Meriah.<\/p>\n

Pelatihan dibuka secara resmi oleh Kepala Rutan Bener Meriah, Heddry Yadi, A.Md.I.P., S.H. Dalam sambutannya, ia menekankan pentingnya peningkatan kompetensi dan etika pelayanan bagi seluruh jajaran pegawai.<\/p>\n

\u201cPelayanan yang baik adalah wajah dari institusi. Kita ingin setiap petugas mampu memberikan layanan yang profesional, cepat, dan berorientasi pada kepuasan masyarakat,\u201d ujar Heddry.<\/p>\n

Sebagai narasumber utama, Linda Octavia, Regional Service Quality Area Lhokseumawe Bank BSI, menyampaikan materi mengenai konsep Pelayanan Prima (Service Excellence), strategi pelayanan unggul, pengelolaan keluhan, hingga teknik membangun hubungan baik dengan penerima layanan.<\/p>\n

\u201cBudaya pelayanan prima harus dibangun dari dalam. Dimulai dari sikap, komunikasi, hingga bagaimana kita memahami kebutuhan pengguna layanan,\u201d jelas Linda.<\/p>\n

Selain pelatihan, kegiatan ini juga diisi dengan reviu dan evaluasi terhadap Standard Operating Procedure (SOP) serta Standard of Operational Performance (SOOP) yang berlaku di Rutan Bener Meriah. Evaluasi dilakukan untuk memastikan seluruh prosedur layanan berjalan sesuai standar dan terus mengalami perbaikan.<\/p>\n

Pelatihan diikuti oleh seluruh petugas layanan, staf administrasi, hingga jajaran penjagaan. Para peserta tampak antusias mengikuti sesi yang dikemas secara interaktif dan aplikatif.<\/p>\n

Kepala Sub Seksi Pengelolaan, Hisrijal, menyampaikan bahwa kegiatan ini menjadi momentum penting untuk memperkuat kembali semangat pelayanan di lingkungan Rutan.<\/p>\n

\"\"<\/p>\n

\u201cIni bukan sekadar pelatihan biasa, tetapi refleksi bersama untuk terus memperbaiki layanan yang kita berikan, baik kepada warga binaan maupun masyarakat umum,\u201d tuturnya.<\/p>\n

Melalui kegiatan ini, Rutan Kelas IIB Bener Meriah menegaskan komitmennya untuk terus menghadirkan pelayanan publik yang bersih, responsif, profesional, dan berintegritas.<\/p>\n","protected":false},"excerpt":{"rendered":"

Bener Meriah, Nasionaljurnalis.com Dalam upaya meningkatkan kualitas pelayanan publik, Rumah Tahanan Negara (Rutan) Kelas IIB…<\/p>\n","protected":false},"author":1,"featured_media":34914,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"kia_subtitle":"","footnotes":""},"categories":[3],"tags":[],"newstopic":[],"class_list":["post-34913","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-bener-meriah"],"yoast_head":"\nSinergi Rutan Bener Meriah dan BSI: Dorong Transformasi Layanan Publik yang Unggul - MEDIA NASIONAL JURNALIS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/medianasionaljurnalis.com\/index.php\/2025\/11\/11\/sinergi-rutan-bener-meriah-dan-bsi-dorong-transformasi-layanan-publik-yang-unggul\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta 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